VendorRate Reports Iron Speed Races Past All IT Vendors to Post Highest
Customer Satisfaction Score
Q1 Report
Shows AT&T, Bell Canada Rated at Bottom in All 10 Service Criteria
LOS GATOS, Calif. – April 16, 2009 – VendorRate (www.vendorrate.com), the only Web-based
business information service that offers quick, confidential performance
ratings and comparisons of technology vendors, announced today that software
development tools maker Iron Speed surged to the best customer satisfaction
score of all IT and telecom vendors in the first quarter of 2009.
During the same period, technology pros rated both AT&T
and Bell Canada lowest in all ten performance criteria, the first time any
individual vendor received the bottom scores in every rating category. Both
posted a cumulative score of 53.
ÒOnce again the telecom sector sinks to the bottom of all
lists,Ó said Rick Schaefer, CEO of VendorRate. ÒEither telecom vendors donÕt
get it or they donÕt seem to care. Meanwhile, the smaller IT vendors are beginning
to push out the larger ones for the overall best ratings.
ÒThe quarterly report also identifies top resellers and
consultants for the first time,Ó added Schaefer. ÒVendors who provide the Ôfinal
mileÕ of service and implementation are proving to be just as important as
primary vendors.Ó
Iron Speed received an overall score of 97, four points higher
than second-place Informix. Security encryption maker BOSaNOVA was third with a
91. Among resellers, Newegg and PC connection tied for the highest score with
91. Oracle consultant Cloud Creek Systems took top consultant honors with a 93.
VendorRate users rate vendors confidentially on ten specific
performance criteria that include customer service, reliability, integrity,
budget and effectiveness. The results produce a cumulative score up to 100.
The report summarizes customer satisfaction ratings entered
by technology professionals at the VendorRate website, trade shows,
professional conferences, and virtual events. VendorRate also collects rating
information by cooperating with user groups, trade associations, event
management, and IT and telecom departments from organizations of all sizes.
VendorRate is vendor neutral and accepts neither vendor sponsorship nor
advertising.
About VendorRate
VendorRate is a
Los Gatos, Calif.-based business intelligence company providing quantifiable,
reliable ratings and reports on technology vendors in the IT and telecom
industries. Established in 2007, the company works with technology purchasers to
improve their overall decision-making process. For more information, visit www.vendorrate.com.
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Contact: Duffy Jennings, djennings@vendorrate.com, (877) 271-2121, ext. 3