Microsoft Customer Satisfaction Plummets in VendorRate Q2 Report
IBM Informix, ShoreTel
Earn Top Scores; Verizon Posts Lowest Overall Mark
LOS GATOS, Calif. – July 15, 2009 – VendorRate, the only Web-based business
information service that offers quick, confidential performance ratings and
comparisons of technology vendors, announced today that customer satisfaction
scores for Microsoft plunged dramatically
in the second quarter of 2009 while IBM Informix and
telecom equipment maker ShoreTel earned
the top scores in the quarter.
IT pros rating vendors on VendorRate in April, May and June
hammered Microsoft across the board with poor customer satisfaction scores for the
company’s server and infrastructure software (55 out of 100, down nearly 17
percent), operating systems (67, down 9.5 percent) and applications (64, off nearly
18 percent). Verizon Communications
received the lowest overall vendor score of 61.
“Microsoft was cruising along with satisfactory scores in
earlier reports but it simply fell off a cliff in this quarter,” said Rick
Schaefer, CEO of VendorRate. “Meanwhile, IBM Informix was among the top rated
vendors for the fourth straight quarter, and this is the first time that
ShoreTel made it into the top rankings.”
ShoreTel’s score was 92, while IBM Informix scored 96. Among
other notable results in the quarter, said Schaefer, GovConnection was the top
rated reseller with a score of 98, the highest ever posted for a VendorRate
quarterly report.
VendorRate users rate vendors confidentially on ten specific
performance criteria that include customer service, reliability, integrity,
budget and effectiveness. The results produce a cumulative score up to 100.
The report summarizes customer satisfaction ratings entered
by technology professionals at the VendorRate website, trade shows,
professional conferences, and virtual events. VendorRate also collects rating
information by cooperating with user groups, trade associations, event
management, and IT and telecom departments from organizations of all sizes.
VendorRate is vendor neutral and accepts neither vendor sponsorship nor
advertising.
The report is now available free on the VendorRate
site at
About VendorRate
VendorRate is
a Los Gatos, Calif.-based business intelligence company providing quantifiable,
reliable ratings and reports on technology vendors in the IT and telecom
industries. Established in 2007, the company
works with technology purchasers to improve their overall decision making
process. For more information, visit www.vendorrate.com.
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Contact: Duffy Jennings, djennings@vendorrate.com, (877) 271-2121, ext. 3