IT Pros Slam Telecom, Wireless and Data Services Vendors on VendorRate
Industry Sectors Draw Lowest Customer Satisfaction Scores in New Q4 Report
LOS GATOS, Calif. – January 14, 2009 – VendorRate (www.vendorrate.com), the only Web-based business information service that offers quick, confidential performance ratings and comparisons of technology vendors, announced today that IT professionals thumped vendors of telecom, wireless and data services in ratings in the last quarter of 2008.
In a new report on ratings posted during the past three months, VendorRate said telecom, wireless and data services continue to lag at the bottom of all technology industry sectors in customer satisfaction. Customers and users gave these vendors the quarter’s lowest overall scores in usability, expertise, budget, integrity and how recommendable they are.
“Organizations are frustrated by policies and procedures that make it hard to do business with B-to-B vendors in these categories,” said Rick Schaefer, CEO of VendorRate. “Customers have spoken loud and clear over the past year that in spite of attempts by telecom and data services vendors to improve performance, these sectors consistently fail to meet the needs of the business community when compared to other technology sectors.”
In Q4, the sectors of Message Service Providers, Wireless Communications Services and Wireless Network Operators all received cumulative scores of 62, followed by Managed Network Services (66), Data Services (71) and Internet and Online Services providers (71). Four software industries received satisfaction scores greater than 90, including Manufacturing, Warehousing & Industrial; Financial Services, Legal & Government; Engineering, Scientific & CAD/CAM; and Chemical Industry.
VendorRate users rate vendors confidentially on ten specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. The results produce a cumulative score up to 100.
AT&T Wireless received the lowest cumulative score of any individual vendor in the quarter with a 62. AT&T (66) and Verizon Wireless (69) were also in the bottom ten.
The report summarizes customer satisfaction ratings entered by technology professionals at the VendorRate website, trade shows, professional conferences, and virtual events. VendorRate also collects rating information by cooperating with user groups, trade associations, event management, and IT and telecom departments from organizations of all sizes. VendorRate is vendor neutral and accepts neither vendor sponsorship nor advertising.
The report is now available free on the VendorRate site at http://www.vendorrate.com/news/2009-01-13-VendorRate-Q4-Report.pdf.
About VendorRate
VendorRate is a Los Gatos, California-based business intelligence company providing quantifiable, reliable ratings and reports on technology vendors in the IT and telecom industries. Established in 2007, the company works with technology purchasers to improve their overall decision making process. For more information, visit www.vendorrate.com.
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Contact: Duffy Jennings, djennings@vendorrate.com, (877) 271-2121, ext. 3