How VendorRate puts IT Customer Satisfaction
scores online

VendorRate is a powerful web-based vendor comparison tool that lets IT professionals rate customer satisfaction using ten key performance indicators (KPIs). A rater’s identity is fully confidential, rating totals are aggregated, and a vendor’s total score and individual KPI scores are always available online. The 10 key areas that are rated are Integrity, Communication, Timeliness, Usability, Reliability, Customer Service, Budget, Expertise, overall Effectiveness, and the rater’s likelihood of recommending the vendor.

Rating a vendor takes about two minutes and can include user comments to help other companies with real world advice.
Compare IT vendors any way you’d like VendorRate users can compare vendors by industry classification, or from a customizable Vendor Compare List. Each comparison grid is accompanied by parameters that give the user 1.4 million personalized views of a vendor’s rating, including the size of the rater’s company (small, medium, or large business), prior vendor experience (new vs. repeat customer), the business duties of the person providing the rating, project status (full production, partial use, cancelled); and the geographical region(s) where the product or service was delivered. The comparison feature is currently free, but will be available for a nominal annual subscription fee of $149 late in 2008.

Once comparison parameters have been selected, the dynamic grid lets users sort and display vendors by overall score or any of VendorRate’s ten KPIs.

The VendorRate CompareList gives users up to 1.4 million personalized side-by- side views of vendor ratings in any category or combination of categories they’d like.

Customer voices are heard on VendorRate

VendorRate provides the following services:

• Identifies exceptional vendors
• Helps reduce risk prior to making a purchase
• Provides valuable vendor comparison data
• Gives marketers quantifiable user satisfaction data
• Creates an important new due diligence tool to supplement industry analysts.

VendorRate Scorecards identify Exceptional from Average vendors. Users can rate vendors themselves, see how vendors rate with their customers, or compare vendor ratings.

VendorRate users confidentially complete a simple rating form to rank vendors in 10 categories. Optional comment fields are available to record important suggestions and user experiences.