The VendorRate Report Q2 2008

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“Best job” Scoring

Customers rate vendors as doing a better job when it comes to a vendor’s technical competence, ensuring
products perform consistently, and for solving the problem it was designed to address.

Ratings reveal that vendors need to improve in three categories: communication, resolving problems,
and meeting time commitments.

Raves and Rants

Results of the Q2 data reveal that IT professionals will compliment vendors when provided with quality products that solve their business problems. The data also shows that customers are quick to complain about cost overruns and poor communication behavior.

Areas in which vendors do the best job

1	Expertise
2	Reliability
3	Effectiveness

Areas in which vendors do the worst job

1	Communication
2	Customer Service
3	Timeliness

Scoring categories receiving the most Exceptional scores (>9)

1	Reliability
2	Effectiveness

Scoring categories receiving the most Poor scores (<5)

1	Budget
2	Communication

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