Top and bottom tech industries for customer satisfaction

Helped by the stellar ratings of the top ranked vendor for Q2 2008 (ChemSW), engineering and scientific software vendors received the highest customer satisfaction scores. A study of rating data reveals that hardware and equipment industries tend to receive significantly higher ratings than software and service sectors.

Wireless Network Operators were rated as the lowest industry in overall customer satisfaction. Four of the bottom 10 industries were telecom related, and two of the bottom 10 were related to financial and asset management software.