The VendorRate Report Q2 2008 VendorRate.com Home | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11|

 

 


Top ratings for each
VendorRate performance category

No. 1 ChemSW Score=95

ChemSW (chemsw.com), a developer
of chemical inventory management
software for laboratory use, topped the
Q2 2008 customer satisfaction ratings, sweeping all 10 VendorRate categories. An industry leader with thousands of customers across 40 countries, ChemSW is driven by customer satisfaction and actively solicits feedback from all levels of its customer base. Congratulations to ChemSW for its impressive collection of top ratings on VendorRate.

Other overall Top Rating standouts for the quarter included Apple, CDW and VMware, with four top rating scores each.

  Best scores for each VendorRate measurement
 

Recommend — We are likely to recommend this vendor to another business
Apple, ChemSW, VMware

Integrity — Vendor did what they promised through the entire process
CDW, ChemSW, Hewlett-Packard Printers
Communication — Vendor worked well with us before and after purchase
CDW, ChemSW, Microsoft Server/Infrastructure
Timeliness — We received our products/services in the time frames promised
Apple, ChemSW, HP Desktop/Notebook
Usability — We were able to easily install and use what we purchased
Apple, ChemSW, Seagate-Small & Medium Business
Reliability — The products/services performed consistently
CDW, ChemSW, VMware
Customer Service — Vendor worked quickly to resolve questions and issues
ChemSW, Hewlett-Packard Printers, Seagate-Small & Medium Business
Budget — Products/services remained within vendor’s quote
Apple, CDW, ChemSW
Expertise — The vendor’s staff had top professional knowledge in their field
ChemSW, Seagate-Small & Medium Business, VMware
Effectiveness — Using this vendor solved our business problem
ChemSW, Microsoft Server/Infrastructure, VMware

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